Refund & Cancellation Policy
Billing Transparency & Credit Guidelines
Effective Date: August 4, 2026
Policy Type: Standard Billing Terms
Applies To: Pay-Per-Page & Subscription Customers
Support Hours: 24/7 Digital Processing
Overview: We aim to maintain fair and transparent pricing. Because digital faxing incurs immediate upstream telecommunication and carrier costs upon transmission attempt, refunds are governed by specific delivery status rules outlined below.
1. Transmission Charges & Refund Rules
A. Pay-Per-Page / Credit Deductions
| Transmission Outcome | System Credit Status | Refund Eligibility |
|---|---|---|
| Delivered (Handshake Complete) | Deducted / Charged | Non-Refundable |
| System Error / Internal Gateway Failure | Automatically Credited | Eligible for Credit / Refund |
| Recipient Line Busy / No Answer (After 3 retries) | Not Charged / Refunded to Wallet | Eligible for Wallet Reinstatement |
| Invalid / Non-Fax Number Provided | Carrier Connection Fee Deducted | Non-Refundable (Upstream Cost) |
2. Subscription Refunds & Cancellations
- Monthly Subscriptions: Monthly subscription fees are non-refundable once the billing cycle has commenced. Canceling a monthly subscription stops future recurring charges, and your plan remains active until the end of the current period.
- Annual Plans: Refunds for annual subscriptions may be requested within seven (7) days of initial purchase or renewal, provided no more than 15% of the allocated annual page allowance has been consumed.
- Unused Credit Balances: Prepaid wallet balances for pay-per-page usage are refundable upon account closure within 30 days of purchase, subject to a $2.50 administrative processing fee.
3. Dispute & Chargeback Policy
We encourage customers to contact our support team prior to initiating a credit card chargeback. Unjustified chargebacks or fraudulent disputes will result in immediate account suspension and blacklisting of associated sender numbers and domain credentials.
4. How to Request a Refund
To request a billing review or refund for a failed transmission charged in error:
- Submit a ticket to [email protected] within 14 days of the transaction date.
- A representative from easyfaxonline will review the transaction and respond within 24 hours.
- Approved refunds will be credited back to the original payment method within 3 to 5 business days.