Privacy Policy

Online Fax & Digital Transmission Services

1. Overview & Service Scope

This Privacy Policy explains how easyfaxonline.com ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you access our cloud-based faxing platform, mobile tools, browser extensions, or messaging-based fax utilities (collectively, the "Service").

We act as a data processor for the transmission of document payloads across public switched telephone networks (PSTN) and VoIP/telecom gateways. Please read this Privacy Policy carefully.

2. Information We Collect

We collect several categories of information to operate, deliver, and secure our cloud fax services:

A. Account & Billing Information

• Identity Data: Full name, email address and fax number.
• Payment Data: Payment card details, billing address, and transaction logs (processed via PCI-DSS compliant third-party payment gateway creem.io).

B. Document Payloads & Transmission Data

• Fax Content: Files uploaded (PDF, DOCX, TIFF) for transmission. Content is strictly parsed, rendered, and queued for outbound fax delivery.
• Transmission Metadata: Sender fax number, recipient fax number, transmission timestamp, delivery status, page count, and error codes.

C. Automated & Technical Data

• IP address, browser type, device identifiers, system logs, and queue metrics necessary for troubleshooting rate limits and connection stability.

3. Telecommunications & Underlying Infrastructure

Our Service relies on tier-1 telecommunication network partners to route faxes over traditional telephony lines. When you submit a fax:

• Document payloads are transmitted securely (via TLS 1.3 / HTTPS) to specialized telephony gateways.
• Gateways convert your digital file into T.38 audio/data streams for transmission to physical or digital receiving fax machines.
• Underlying carriers temporarily handle metadata and carrier logs required by telecom regulations.

4. Data Retention & Auto-Deletion Policy

To prioritize privacy and minimize liability, we enforce automatic document retention limits:

5. Security Standards

Security Infrastructure

All data in transit is encrypted using 256-bit SSL/TLS encryption. Data at rest (cached documents) is encrypted using AES-256 standards.

6. Sharing & Disclosure of Information

We do not rent, sell, or trade your personal information or document contents. Information is only disclosed in the following scenarios:

• Telecom Suppliers: Necessary routing data passed to underlying carrier APIs for fax completion.
• Compliance & Legal Obligations: In response to valid subpoenas, court orders, or anti-spam regulatory investigations (e.g., FCC / TCPA inquiries).

7. User Rights & Contact

You have the right to access, rectify, or delete your personal account data, as well as export your transmission histories. For data deletion requests or legal inquiries, please contact: